lack of assistance

I went to the campus square shopping centre to get my medication from clicks. I am 7 months pregnant and I am having complications time to time. I parked on the parking that was nearest to the mall door, which is for hand cap parking. After 10 minutes, I came back and found my car clammed. I went to the office to talk to the people there and explain why I parked there, they sent me to the centre management office which had no one. I found the details of Kanyisile from centre management whom I called on the landline and there was no answer, I called on cell phone, the line was bad. She also did not want to assist unless I paid R 250. I called the parking contact people Stephen representing Servest parking, he pretended to be willing to assist but did not. I kept calling him and he gave the phone to a guy called Sam who was very rude and even told me that He would rather I die as he cares less about my health, he will not release my car unless I pay THE R 250 AND I ASKED FOR his manager and he said he is the one and hanged up the phone on me. I decided to pay the R 250 so that I can go as my condition was getting worse and no one was willing to assist. I want my money back