CH
Clare H

1 reviews | Active since Nov 2024

17 Feb 2025, 13:42

Extremely Poor Service & No Accountability

I had a terrible experience with Servest. A few years ago, one of their security guards closed our office gate on my car, causing damage. They insisted I use their panel beater, who was rude, arrived an hour late, and was located far away. I chose to use my own panel beater, but Servest refused to reimburse me or cover any costs.

The accident happened in September, and by December, they still hadn’t made a decision. I was left with no choice but to pay out of my own pocket. I sent multiple emails and made numerous phone calls, but they continuously ignored me or promised to call back and never did.

Their lack of responsibility, poor communication, and unwillingness to resolve the issue professionally are completely unacceptable. I would not recommend dealing with them at all.

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Replies (1)
Servest Group Ltd.
Servest Group Ltd.'s reply18 Feb 2025, 10:47
Official
 Good morning Clare Thank you for contacting us and bringing this matter to our attention. We apologise for your any inconvenience caused.  Your complaint has been directed to the relevant department and will be addressed as a matter of urgency.  Please do not hesitate to contact us if your issue is not resolved promptly or should you require further assistance.  Kind regards Servest Customer Care