ES
Edwin-John Sands
1 reviews | Active since Sept 2018
11 Sept 2024, 10:54
Bad, just Bad
My alarm has not been sending signals to the control room. After phoning the control room, and receiving some of the worst phone etiquette I have ever come across, the situation was "escalated". I have been waiting 2 weeks for this so called "escalation" to do anything.
After another email to Servest on the 3rd September, here we are a week later, not a single word from them.
PATHETIC service.
Helpful (0)
Replies (1)0
Replies (1)
Servest Group Ltd.'s replyOfficial
11 Sept 2024, 12:07 Good afternoon Edwin-John Thank you for contacting us and bringing this matter to our attention. We apologise for your any inconvenience caused. Your email has been directed to the relevant division and will be addressed as a matter of urgency. Please do not hesitate to email us *** if your issue is not resolved promptly or should you require further assistance. Kind regards Servest Customer Care
Servest Group Ltd.'s reply11 Sept 2024, 12:07
Official
Good afternoon Edwin-John Thank you for contacting us and bringing this matter to our attention. We apologise for your any inconvenience caused. Your email has been directed to the relevant division and will be addressed as a matter of urgency. Please do not hesitate to email us *** if your issue is not resolved promptly or should you require further assistance. Kind regards Servest Customer Care