Terrific Customer Care & Response Time

I reported a faulty Serta mattress to their Customer Care Line where it received the prompt attention of Mariana. Within a few hours of chatting and supplying the requested supporting documents (and a photograph), Mariana called me back advising my mattress would be replaced. Superb follow-up, efficiency and effectiveness - most impressed. After years and years of trying various mattress brands, Serta became my brand of choice three years ago and this experience only reinforces brand loyalty. THANK YOU MARIANA AND SERTA!<br> <br> Over to DIal-A-Bed Stoneridge now to deliver the new mattress promptly and within the 10-day time frame they gave me! :-)