Sertapedic bed

<p>Hi my name is Gregory Mouton</p> <p>I bought a Sertapedic King size bed by House and Home Constantia Roodepoort about more then a year ago. I'm experiencing problems with the bed and I did contact House and Home and I made them aware of the problem. A Serta agend phoned me to come and inspect the bed that is faulty. She came and inspected the bed and even told my wife that there is more wrong with the bed then what we think. The initial problem was that the bed has a noise coming from the base set but the lady picked up more faults on the bed. There is a stain on my matress but it has nothing to do with the faults on the bed. According to the Sertapedic factory if the bed has stains on the warranty is non void but non of those was explained to me when we bought the bed and the lady that came to inspect the bed also didn't tell my wife that it's going to affect the warranty. My wife sleeps with our 2 year old son on the bed and ill even go as far as cleaning the stain for them to exchange the bed but I was told they not going to replace the unit. The lady at House and Home told me that other suppliers do exchange the products even if it has stains on but a fee will be charged to the customer to clean the stains or whatsoever. I paid alot of money for something that it's not worth having anymore because of poor quality! Where is this going to and where is it going to end I feel that this is poor service </p>