never buy from Serta

On 23 December 2015 I purchased a bed from Beds for Africa the bed brand was Serta. Shortly after that still in December it was found to be broken. We then contact beds for Africa regarding it and were told please are on holiday so no one will be able to come through... We told them to lodge the complaint straight away and did no here back again... We then proceeded to call and call and call. Each time receiving an excused as to why someone can not help us yet or that someone else would call us to come see it. Well now on the 23 feb 2016 and are still waiting to get this matter sorted... Now after this back and forth I am about to lose my cool. I have never in my life delt with a company on Serta side not beds for Africa that just couldn't care to assist their buyers with services... They then had someone come past week to check our bed and told us today they going g to repair it.... I thought it was a joke.... Repair my new bed??? Since whendo we need to repair beds when they are new!!!!! Beds are ment to last as long as 10 or more years. I will not settle with this fixing business as it was not even a month after purchase that is reported broken...