JE
JC E
1 reviews | Active since Jan 2015
28 Jan 2015, 07:57
Defective SERTA matress
We purchased a SERTA king size double bed from Bed Centre in Somerset West 2 and a half years ago.<br> The product is a Sertapedic, Florentine Collection Delux, pocket technology with latex.<br> The promise of \we make the world's best mattress"in this case is simply very far from the truth.<br> We noticed that within a month that the bed was forming indentations"
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Serta Sa's replyOfficial
02 Feb 2015, 10:02Hello Bigjcengel,
Good morning Mr. Engelbrecht,
Thank you for bringing this matter to our attention.
We have investigated the matter and found that the product you had purchased is out of guarantee and is now in the Warranty period.
The Customer Service department calculated a Warranty Charge for you. This would mean that you would receive a brand new bed and your old bed would not have been collected, repaired and returned to you.
We apologize for any inconvenience this matter has caused you. Once the Warranty Charge has been paid, we will have the new bed shipped to you.
Best regards
Serta
Good morning Mr. Engelbrecht,
Thank you for bringing this matter to our attention.
We have investigated the matter and found that the product you had purchased is out of guarantee and is now in the Warranty period.
The Customer Service department calculated a Warranty Charge for you. This would mean that you would receive a brand new bed and your old bed would not have been collected, repaired and returned to you.
We apologize for any inconvenience this matter has caused you. Once the Warranty Charge has been paid, we will have the new bed shipped to you.
Best regards
Serta
Serta Sa's reply02 Feb 2015, 10:02
Official
Hello Bigjcengel,
Good morning Mr. Engelbrecht,
Thank you for bringing this matter to our attention.
We have investigated the matter and found that the product you had purchased is out of guarantee and is now in the Warranty period.
The Customer Service department calculated a Warranty Charge for you. This would mean that you would receive a brand new bed and your old bed would not have been collected, repaired and returned to you.
We apologize for any inconvenience this matter has caused you. Once the Warranty Charge has been paid, we will have the new bed shipped to you.
Best regards
Serta
Good morning Mr. Engelbrecht,
Thank you for bringing this matter to our attention.
We have investigated the matter and found that the product you had purchased is out of guarantee and is now in the Warranty period.
The Customer Service department calculated a Warranty Charge for you. This would mean that you would receive a brand new bed and your old bed would not have been collected, repaired and returned to you.
We apologize for any inconvenience this matter has caused you. Once the Warranty Charge has been paid, we will have the new bed shipped to you.
Best regards
Serta