SC
Sinead C
1 reviews | Active since Apr 2024
30 Apr 2024, 12:56
Opening a case of harassment
This company provides legal services, one of them being POPIA services. Please tell me, time and place, where I provided Serr Synergy with consent to call me 10 times a day? Please tell me where, after SHOUTING to remove my number, did you get consent to call me again? After providing you with a clear direction of removing my number. I will be opening up a case of harassment, because as a legal company, you should have leaped at the instruction to remove my details of your database since you emphasize on POPIA!
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SERR Synergy's replyOfficial
03 May 2024, 10:45Goodday, thank you for bringing this under our attention. We understand your concerns about the frequency of our calls and your request for removal from our database. Compliance with regulations like POPI Act is crucial to us, and we take inquiries regarding consent and data privacy seriously. Please know that we deeply apologize for any inconvenience caused and will investigate this matter promptly to rectify any miscommunications or oversights that may have occurred. We value your feedback and are committed to addressing this issue to prevent future occurrences. Regards
SERR Synergy's reply03 May 2024, 10:45
Official
Goodday, thank you for bringing this under our attention. We understand your concerns about the frequency of our calls and your request for removal from our database. Compliance with regulations like POPI Act is crucial to us, and we take inquiries regarding consent and data privacy seriously. Please know that we deeply apologize for any inconvenience caused and will investigate this matter promptly to rectify any miscommunications or oversights that may have occurred. We value your feedback and are committed to addressing this issue to prevent future occurrences. Regards