*****!!!

I called and booked for Relaxation for Two to use my Voucher that clearly states it is for the above treatment. I gave my voucher number and made the booking. We came in and had the treatment (which left much to be desired - broken aircon, bad attitude, far too over booked, the******s who do not understand a word of English, the******s who did not even know what treatment we were there for) and only then told the "price had gone up" and we were to pay the balance of R290. That is ridiculous, you could have informed us when we booked, you could have informed us when we came in, but you waited until we had the treatment to advise of an increase?? The Voucher was bought less than 3 months ago and it does NOT state a value on it, it states the name of a treatment and so it should be valid for that treatment. If you do have to charge more have the decency to tell a customer when they book or at the very least before they have the treatment. ***** is what it is!!! Furthermore the attitude in dealing with this incident was appalling. Lady at the desk seemed to enjoy upsetting us and I can see from other reviews this is the norm. Well, if you wanted more money congrats you got my R290 because I don't argue with fools. You will however NEVER have my business again nor any of the vouchers I purchase on a regular basis as gifts nor business from any of my friends or family. Excellent business decision.