Very unprofessional

AWFUL service! I moved from Jhb to CPT in May and lost my office chair and had some of my furniture damage. They had promised that they’d cover everything in order to prevent damage but did not and after informing them about the damages they did not respond. My office chair has STILL not been replaced even though I paid for insurance and they keep making empty promises claiming they will replace it at the end of the month.

To date I have spoken to Brian, Nigel and Pollen and none have given me a clear answer about why a lost item would not be covered by insurance.