Horrific experience, unprofessionalism at it’s peak

If you’re looking for the worst customer experience then this is the company to go with. The communication at the beginning with Pollen is amazing. He is very eager to help you with a quote, however once I paid my deposit that’s where the chaos began.

There was no communication with regards to when they will pick up my product and when it will be delivered. I had to call and ask for an update.

Let’s not talk about the driver, Peter kept on getting lost and when he finally delivered my product it was 22:45pm. Peter and his team were not careful with my product and when I called to tell him that they damaged my product he told me there’s nothing they can do about it.

Nigel the owner is rude and shows no professionalism whatsoever, on my quote I was supposedly covered for insurance however when I confronted him he said that there’s nothing they can do.

Please consider using a different removal company before choosing these guys. Don’t ignore these bad reviews, the same thing will happen to you.