Worst Customer Experience @ Sequre Trellis

Security Roller Shutter Doors

I made the terrible mistake to select Sequre Trellis as my Supplier of 3 Roller Shutter Doors in July this year. After weeks of delays the Doors was Finally installed on the 3rd of August 2017. Two automated doors and 1 Manual (chain) operated door was installed.

Main Door: Automated (Door 1) The door was not installed correctly. The Supposed Matt Black Power coating started coming off from the Door after the second time it was opened and closed. The Door was rolling-up out of line and make terrible noises during opening and closing. The motor cover provided did not Fit and the Cover for the Shaft also did not fit. No weather Strip was provided.

We called Sequre Trellis the Monday morning and send a detailed explanation of the issues we see with the door. We were told that somebody will call us back but never did. Each day we would call back, explain the whole story again and still get no feedback. After more than a month, we finally got a representative to come and see us. By this time the door was properly damaged and the Power Coating was scratched and damaged on various places. We requested the supplier to please replace the door with a new door since there was clearly something wrong with the specific product. We were re-assured that Sequre will remove the door, re-powder coat and re-install the door and all the problems will be solved.

A Technician from sequre finally arrived on the 31st of October to remove the faulty door and fix the problem. The door was removed from site and was scheduled for re-installation the 2nd of November. The door arrived on the 2nd powder coated Grey instead of the Original Matt Black. The door was once again removed from site to be fixed.

The technision came back on the 6th of November with a Gross Black painted door (not Matt Black and not Powder Coated). The door was re-installed...now in Gloss Black.... a. The Curtain was removed from the Packaging and the Powder Coating was now done in Gloss Black and not Matt Black as per the rest of the Door and Sheeting surrounding the door. b. The end Caps provided did not Match / align with the holes drilled in the curtain slates. c. Each Curtain Slat needed to be drilled / reamed / improvised in order to try and make a plan for end caps to be fitted to the door d. This caused some of the slats to be damaged again

The main security door that was re-installed on the 6th of November completely broke down on the 21st of November. The chain drive connecting the motor to the door Broke. One of the links in the chain latterly sheared off and the door came crashing down. This happened as I was driving underneath the door. The door came down and landed on my Vehicle. After various calls representatives from the company agreed to meet me the following day to discuss and address the issues. Only one of the representatives arrived for the meeting and the other (original contact) never arrived. I was informed that Sequre Trellis will get back to me to resolve the issues. I requested Sequre Trellis to remove their product from my Residence and give me a refund on a product that is clearly not Working and Functioning. As off today (28th November) I have not heard from Sequre Trellis.

I am Stuck with a Broken Door, a damaged Car and a Company completely useless in providing a service. I paid 60% of the Invoice value for a Product that does not work and that posses a health and safety Risk to anybody operating the Product