Sequre Trellis - Pathetic Service

This must be some of the worst service I have ever received from a company. False promises, unprofessional staff, lack of communication, absolutely no feedback, installations done incorrectly with the wrong tools.

My experience started with them in the middle of 2017. Salesman came to see me and seemed like a nice guy. Gave me all the information on the product. I accepted the quotation and of he went. I told him that I urgently need the safety gates of which he told me that the order will be in the next day and will be ready in 7-10 working days. I phoned to follow up and he took 5 days just to put in my order of which I waited 5 weeks for!!

I ordered 3 safety gates. The day they finally came to install the gates the installers only showed up with 2 gates and don't know anything about a third gate. Had to wait another week before my third gate arrived.

Installers showed up with insufficient equipment and had to borrow some of my tools to finish the installment. All 3 gates were installed without a level and when I questioned them about it their answer was "we are that good". Not so good as they had to come back and fix all 3 gates.

In that 5 week wait I was in contact with the Manager Kandas at the their offices. He knew about every single thing and again empty promises.

I ordered another gate from them as I wanted a specific gate made for one of my doors. Installers came out to fix another gate and they made the measurements. I explained in detail what I wanted and they answered "no problem at all".

Waited another 3 weeks for the new gate. Installers came out to fit the gate. Started drilling holes and then realized the gate was the wrong size. The previous installers did not make the correct measurements. Now already waiting 3 weeks for this gate they had to make a new one. While they were there I asked about the special request and then I was advised that can not be done at all.

I phoned the manager again, sent him photos and he said he will get back to me shortly. After a WEEK I had to phone again to find out what was going on. He said to me they can't make the gate as per my specifications and will have to refund me. So that is 4 weeks down the line with holes in my door frame.

I gave my bank details and then received no reply. Phoned again after 3 days as there is just no feedback with these people. Manager tells me he has to pay it from his own pocket and can I just give him a week till pay day. I say no worries that would be fine.

a Month passes and no refund received. No calls from the Manager either. I have to phone again to find out what is going on. He promises that he will pay that Saturday. I get an sms to say that an amount has been paid but nothing from my bank.

Finally get hold if the owner of Sequre. Send all my issues through and proof of my banking details. Payment was done into someone else's account, not mine.

I've spoken to the owner Dawie about all the issues that is going on in his company and he asked me to send him an email. Till this day he has not responded to my email or a phone call apologizing for the pathetic service from his company. He just passed my email to the manager I've been struggling with and left it there. Just no care in the world.

It has now been another 3 months and the holes in my door frame has still not been fixed. Again promises were made but just never showed up. I have to keep on phoning and sending emails to find out when they are coming to fix it. Seeing that they made the mess they should take time to come and fix it but now getting snotty emails from the manager and have to jump through their hoops to have my damages fixed.

I will never recommend this company to anyone and definitely not use them ever again.