No after sales service

Don't believe a word they say when they tell you there is any sort of guarantee on their products because you will get no response out off them. My installation for 3 security barriers and one burglar bar was done 23 Jan 2018 and you would expect spending R18,080.00 with someone you will get good service. Unfortunately it's not the case.

After the installation they are suppose to demo every sliding door to show functionality, this I only found out afterwards. Only one door was demo'd. I discovered on the same day of installation that the one door simply does not want the key to be inserted from the outside lock, although it works from the inside.

I phoned sequre the next day, 24 Jan 2018 and they assured me they would make a plan to come and fix it. Not being a nagging person I left it until 6 Feb 2018, whereby I sent an e-mail to the sales person that sold me the units to get a papertrail going. Yet again I got no response whatsoever. I sent another e-mail to all of their email addresses I could get my hands on: ********** ********** ********** The next day a person phoned me to ask me what the issue was, I explained the issue again, as if I didn't phone and emailed before. Promises was made to come and fix the problem and to date nothing has happened before.

There products seems to be decently priced and their quality is ok, but should you buy from them you take the risk of something going wrong and you would never see them again for any repairs under warranty, so don't be fooled with their life long break in warranty because you will not see them again once you have paid the final amount once installed.