Don't bother to send service team out

I installed a Sequre security gate about 7 years ago at our house, its now in need of a little TLC, a few of the bolts/rivets have broken off, I have been in contact with Nico and Liz in order to book a repair team to come out, my first date of contact was 6 May 2019, it is now the 9 July 2019 and i have yet to see a repair team. Utterly disgusted in the service from Sequre.