Bad Service is an understatement!!

<p>Revamping our house and got referred to Sequre Trellis & Palisades for a security door - what a mistake!!</p> <p> </p> <p>I’m not impressed or happy about the service received to date and this is my reasons why:</p> <p> </p> <p>* Sequre Trellis came highly recommended from the contractor remodeling my house and we (me and my husband) decided to give Sequre Trellis an opportunity and not the previous company we knew and used.</p> <p><br />* We received the quotation on 30 June 2017 and paid the full amount immediately after accepting the quotation</p> <p><br />* After the first week went by we started calling to find out when the door will be installed just to find out Danie du Preez (the sales rep)was sick and no-one was able to tell me when the door will be installed</p> <p><br />* Eventually after calling numerous times the door was installed on 19 July 2017 – 13 working days after the full payment was made.</p> <p> </p> <p>* On our return from holiday we discovered that the door was not what we expected and the contractor called Eugene (the Installations Manager) a few times to get his team to remove the incorrect door.</p> <p> </p> <p>* We were promised the door will be reinstalled on the 03 August</p> <p><br />* When we called to find out about the reinstallation of door on the 03 Aug 2017 we were told that Eugene was sick and in hospital as well<br /><br />* After calling numerous times Ronel (Eugene's Assistant) assist in going to the factory manager to find out what happened to the door after it was removed and returned to be corrected</p> <p><br />* Eventually Raymond, Factory Manager, called me back and had to apologize and explain that the correction procedure was not followed properly and that he wasn’t even aware of my door in the store room and that neither Eugene or the installer removing my door informed him about it</p> <p><br />* We were told that door would take 5-7 working days to be corrected and reinstalled</p> <p><br />* When the door arrived for reinstallement today (11 August 2017) the door was still in the same bubble wrap we gave the installer who took it to the factory. The door wasnt even opened never mind resized.</p> <p> </p> <p>* When trying to contact the company @ 14:30 the offices was closed and no one in. We eventually got hold of Eugene on his cellphone and were promised that the door will be correct for installment on Monday, 14 August 2017 but not holding my breath that the door will be ready or even installed.</p> <p> </p> <p>Not sure how much Sequre Trellis value their customer service or satisfaction but what we have experienced over the last couple of weeks is definitely not customer service but more empty promises and no one giving a damn</p> <p><br />If I knew this was going to be the level of customer service they give their clients, I would rather have paid the higher prize from another security door installers and I would’ve had the peace of mind knowing that it would be done correctly first time round and that they value corresponding with me the client.</p> <p> </p>