1 reviews | Active since Jul 2017
Rude Office Lady
The work you do is great, but your office lady Lydia is absolutely rude!
You guys let me know today you can come tomorrow for the door which is short notice so having to book leave is an issue.
I asked what time and how long it would take for the installation. She told me after three and she does not know how long it would take. She then asked me for the size of the door, which I am not sure of as I didn't do the measurements. I told her they are supposed to know as they have the measurements. She said she does not know these things as she is not technical.
She kept on asking me what size the door is after I said I do not know.
Maybe you should train on everyone on the product in order for them to answer questions without having to give us a call back.
She then just kept quiet and I put the phone down!
We sincerely apologize for the inconvenience caused yesterday afternoon.
We have taken it up with our management team and we will ensure all the corrective measures are put in place in order for this not to occur again,
We have addressed the issue with Lydia and identified that the bookings administrator was unfortunately out of the office at this stage, and she was trying to assist, but in turn not resolving the matter in a professional manner, which we do apologize for.
We pride ourselves in delivering a high level of quality and service, but there are times when things might not go according to plan, and appreciate the opportunity given to put these corrective measures in place through your feedback.
We do apologise for the inconvenience once again and we value your support.
Regards, Wayne Liebenberg
Managing Director
We sincerely apologize for the inconvenience caused yesterday afternoon.
We have taken it up with our management team and we will ensure all the corrective measures are put in place in order for this not to occur again,
We have addressed the issue with Lydia and identified that the bookings administrator was unfortunately out of the office at this stage, and she was trying to assist, but in turn not resolving the matter in a professional manner, which we do apologize for.
We pride ourselves in delivering a high level of quality and service, but there are times when things might not go according to plan, and appreciate the opportunity given to put these corrective measures in place through your feedback.
We do apologise for the inconvenience once again and we value your support.
Regards, Wayne Liebenberg
Managing Director
Please can you send me your tel no# and we will make contact with you, or alternatively call Mr Gert Spamers on ***.
Thank you for your help.
Please can you send me your tel no# and we will make contact with you, or alternatively call Mr Gert Spamers on ***.
Thank you for your help.