ZR
Zaakira R
1 reviews | Active since Jun 2014
11 Jan 2016, 09:52
NO QUOTE AFTER ONE MONTH
To whom it may concern,<br> <br> I emailed my house plan to Candice on 9 December 2015 for a quotation. On 10 December 2015 it was emailed to Pierre. <br> <br> I called last week Monday, 04 January 2016 to enquire about my quotation. Candice informed me that she answers 150 calls a day so she does not know who I am!<br> <br> Pierre assured me that I would receive it by Wednesday. <br> <br> To date I have received nothing. <br> <br> The service I received from your company is disgusting!! Do you think I would actually be interested in doing business with such an unprofessional company? You just lost R400 000 worth of business!<br> <br> Be careful when dealing with LC Sequ-door. They are unprofessional.<br>
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Sequ-door's replyOfficial
21 Jan 2016, 09:54Hello zaakira123@,
Good day Mrs Ramlakan
We sincerely apologise for any short comings on our companies behalf with regard to the delay for you receiving your quote.
Management was first made aware once the actual complaint was lodged on the site, I do apologise for certain staff members behaviour, but we do take the service element in our business very seriously and there for our Operations Manager had made contact with you.
We have identified that our sales rep has unfortunately not made contact with you to explain the reason for the delay, as a majority of our suppliers have closed from the 15th of Dec and only re-opened on the 11 of Jan. With house plans we need to confirm pricing with them based on the time taken for completion of you potential project.
We have also had confirmation from Gert that you did receive your quote on Thursday, and both himself and our sales rep would greatly appreciate the opportunity to meet with you and resolve what seems to have started off incorrectly based on our processes which could have been handled better from the start.
We hope to obtain a possibly small opportunity,where we can show you our actual standard service levels. I hope you find this in order.
Good day Mrs Ramlakan
We sincerely apologise for any short comings on our companies behalf with regard to the delay for you receiving your quote.
Management was first made aware once the actual complaint was lodged on the site, I do apologise for certain staff members behaviour, but we do take the service element in our business very seriously and there for our Operations Manager had made contact with you.
We have identified that our sales rep has unfortunately not made contact with you to explain the reason for the delay, as a majority of our suppliers have closed from the 15th of Dec and only re-opened on the 11 of Jan. With house plans we need to confirm pricing with them based on the time taken for completion of you potential project.
We have also had confirmation from Gert that you did receive your quote on Thursday, and both himself and our sales rep would greatly appreciate the opportunity to meet with you and resolve what seems to have started off incorrectly based on our processes which could have been handled better from the start.
We hope to obtain a possibly small opportunity,where we can show you our actual standard service levels. I hope you find this in order.
Sequ-door's reply21 Jan 2016, 09:54
Official
Hello zaakira123@,
Good day Mrs Ramlakan
We sincerely apologise for any short comings on our companies behalf with regard to the delay for you receiving your quote.
Management was first made aware once the actual complaint was lodged on the site, I do apologise for certain staff members behaviour, but we do take the service element in our business very seriously and there for our Operations Manager had made contact with you.
We have identified that our sales rep has unfortunately not made contact with you to explain the reason for the delay, as a majority of our suppliers have closed from the 15th of Dec and only re-opened on the 11 of Jan. With house plans we need to confirm pricing with them based on the time taken for completion of you potential project.
We have also had confirmation from Gert that you did receive your quote on Thursday, and both himself and our sales rep would greatly appreciate the opportunity to meet with you and resolve what seems to have started off incorrectly based on our processes which could have been handled better from the start.
We hope to obtain a possibly small opportunity,where we can show you our actual standard service levels. I hope you find this in order.
Good day Mrs Ramlakan
We sincerely apologise for any short comings on our companies behalf with regard to the delay for you receiving your quote.
Management was first made aware once the actual complaint was lodged on the site, I do apologise for certain staff members behaviour, but we do take the service element in our business very seriously and there for our Operations Manager had made contact with you.
We have identified that our sales rep has unfortunately not made contact with you to explain the reason for the delay, as a majority of our suppliers have closed from the 15th of Dec and only re-opened on the 11 of Jan. With house plans we need to confirm pricing with them based on the time taken for completion of you potential project.
We have also had confirmation from Gert that you did receive your quote on Thursday, and both himself and our sales rep would greatly appreciate the opportunity to meet with you and resolve what seems to have started off incorrectly based on our processes which could have been handled better from the start.
We hope to obtain a possibly small opportunity,where we can show you our actual standard service levels. I hope you find this in order.