Vage to no feedback on enquiries.

Since 03/09/2015 I tried to get some feed back regarding an death benefit claim against my fathers policy, the two ladies answering the phones was very polite but not very helpful, (Lora & Lerato). First I was told that the person I need to speak to was not available now and that they will give my number to her so she could call me back. this was 08:30 that morning. At 15:10 I desided to call again and this time I was told that Roshana already left as she is only working till 15:00 daily, I asked to speak to her manager and was told that the hole department is off since 15:00. I called again the next day on the 4th at 09:00 again just to be told that Roshana was b ooked off sick and will only be back on Monday, again I could not speak to a manager as, according to Lora, Roshana was the only one that could help me.<br> On Monday the 07th at 08:30 I called again and eventually got to speak to Roshana who could not answer my query at that time as she had to get the file to see what the progress there to is. Again she took my number and promised to call me back in 5 min to update me as to the progress. As expected I had to call again at 10:39 to get her to talk to me.