Two pot withdrawals

Sentinel often has so many stories couple of times I reach to them concerning two port withdrawals since I have been waiting they told me everything is fine am on waiting list for pay out it’s has been three weeks, I emailed them my concern and issue they didn’t reply I called them couple of times with no answer until two weeks back they pick my call same stories you asked them Questions they don’t answer you, the level of incompetence is at another level