SARS eating Sentinel Pensions???

Please can you explain this new SARS ruling that are affecting only your members with their monthly pension funds? My mom in law and various others whom are with Sentinel have all been affected in that their monthly pensions have been reduced and they were notified via sms on monday - no other notification no help and some of your staff have no idea and some are aware yet we get told we must take it up with SARS - so an 85 year old pensioner must run and go argue with SARS who arent even giving appointments they want everything on line ? is this not your responsibility to help those that have worked and saved their whole lives? You manage the funding and really should have communicated better and we are still no the wiser as your phone lines are so bad we get cut off?? How sad and why is this not in the media - how desperate are SARS - this is disgusting?