Poor service by Sentinel Retirement Fund

Good morning I have been trying to reach Adri at Sentinel retirement fund since last week. Their call centre staff have emailed her now 3 times to contact me.

Some background,

My sister passed away 3 December last year. We had to assist my brother in law with the funeral costs as well as give him money for food and petrol. In January we had to once again assist him with food and petrol money. We don't have money to assist him this month. I really fail to understand why the pension money is not paid. Their managers are not allowed to take calls so you really can not escalate this matter Hope you can assist

Kind Regards Annetjie ***