Not providing requested document.

I had my pension fund payout in January 2020 due to me taking my package at ZAC Mine. I have been requesting my IRP5 from Sentinel sine 14 November as SARS is auditing me. They are not assisting me at all. I have been sending emails 1 or twice a week to Phumzile from the call centre and to *** and no one is providing the IRP5 or any feedback. I have been calling and speak to a different person every time but nothing is happening.

I have tried to obtain my IRP5 online via my profile but it does not come through. It gives me an error email.

I think this is extremely bad service and I am frustrated. It is something that they need to have and be able to provide to me.

I will be finding out if there is futher steps that I can take to hold them accountable.

My name is PJ Smit and I would like Sentinel to contact me urgently

PJ Smit ***, ***