Extremely poor customer service

I have transferred my pension to another fund as I joined another employer. Sentinel had to capture tax directives for my current tax return to be assessed.

I phoned a week ago being promised by the consultant to get feedback within an hour... needless to say this never happened. I then sent an email as well and received confirmation that my documents was received.

Today tried to contact them, my call was dropped twice. No answer at the eMalahleni branch office.

A week later and no feedback! This is unacceptable.