Disgraceful to the elderly

Sentinel does not care about their members. After my dad passed away in May 2024 I submitted a claim for death benefit on behalf of my mom. The call centre has confirmed that the application was received but 6 months down the line and they still have not attended to the claim. It is disgraceful to make an elderly person wait for so long. My mom has phoned in numerous times and the only response she gets is that it has been escalated to the administrators. Shame on you Sentinel!