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Peter C

1 reviews | Active since Dec 2009

17 Dec 2021, 20:10

Company promises replacement then stops communication

This company also trades as Yeelight and is a distributor of said products. I purchased a Yeelight LED Lamp V1 Pro from OneDayOnly a short while ago. The lamp however struggled with powering on and powering off, as the touch control would not register touches about 60% of the time. The base also had issues and would not go in all the way into the stand.

I contacted the support at yeelight who offered to collect the lamp and once collected ship a replacement. I took them up on the offer. Sadly after they received my lamp all communications from the company stopped. So now I'm out for more than R2000 and I don't have the lamp. The company has not responded.

I hope this review will stimulate them to take customer support seriously as well as consumer protection laws in SA.

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Peter C's update30 Dec 2021, 13:08
Reviewer Update
The business did respond and inspected the product. Sadly the product is not ideally engineered but I can't fault the business for this as many products these days are not really very user centric but work more along the lines of fashion and cool looks. There is a particular way to turn it on and off, and like the iPhone you have to do it "right". They were also apologetic. So I can't fault them for this. The support this company offers is very good.