Delivery of bed

I purchased 2 items which are reflected below through Sales person named Bheki Zulu -152 symphony bs R10 000 -137 posture pillow top bs R3800

Items were on layby number 4928

I had made full payment by the 10th November and expected delivery of these items on the 01st November 2017. 01 November 2017 my symphony bed which costed me 10ks was not delivered on the expected dates. Even that I had to call the company to follow up on my beds what the status and no one was proactive to even inform me what has happen. At 4pm I call and then I find out that my symphony bed had stained which I couldn't understand why the checking procedure is not done prior to delivery date to confirm status of items ordered. My R3800 bed was delivered at 20:00 PM inconviencing my time and spare double bed was given until they sort out the damage on the symphony bed. I was promised by Primrose with sales guy (Bheki) that my bed will be delivered the next day which is the 2nd. I waited and waited no one bothers to contact me. I then call the store Primrose promise that my correct symphony bed will be delivered by afternoon which never materialized.

I phoned the owner of the store at 5pm - Ryan he informs me there is unfortunately no one at the warehouse and hence my bed not delivered again on the expected dates. I would like to pose this as pathetic service I have received from this company who does not put customer first ....no one checks deliveries in advance to check they all in order...no one even informs the customer of delays or problems. The sales person Bheki Zulu was never found on the weekend to even sort out this mess....I am utterly disgraced and to date which is on the 04th still no one has contacted me.

HAZEL NDIMANDE