Senqu Online staff is a stumbling block

I am extremely disappointed in Senqu Online. I am trying my best to support local brands, and was always a stern supporter of Senqu clothing. The online team, however, clearly do not care about their brand or take pride in their work. I placed an order on 24 September, including items for a friend's birthday on 11 Oct. First, they took forever to get the order to me, and then, when I opened the package, the wrong size of one of the items was packed! I mean, really, how difficult is it to pack the correct size of 4 items into a parcel? It is now more than 3 weeks after I placed the order, and I still do not have the correct item, so there goes the present. :-( This is a lovely brand with lovely clothing, but the staff of their online department is a huge stumbling block for the company.