1 reviews | Active since Jun 2016
Senqu online shopping is not recommended.
Senqu online is a very disappointing shopping experience. I placed an order for shoes online on the 5th of July, as part of a birthday present for my father for the 9th of July. I never received an email of when to expect my delivery, and after hearing nothing about my order, I emailed on the 9th of July, to ask where my order was. The response was very wishy washy, and I was told my order was being dispatched from jhb... I have never seen a delivery from Jhb to Durban take this long. After another full week of hearing nothing further, I emailed again, and this time, the excuse was the civil unrest. Bear in mind, the civil unrest only started on Monday the 12th of July... A full week after my order was placed and paid for, and during this week of unrest, I received a different online order, also being sent from Jhb by a different company, so I do not see this as an acceptable excuse. After hearing nothing further once again, and having had no response to my further email queries, I phoned today, on the 28th of July, to be told that my order could possibly be expected on the 30th! I am appalled at the lack of communication, horrific customer care, and the worst delivery time I have ever experienced! Be warned, that senque online will happily take your money, but they will not keep you updated about your order, they will make lots of excuses, and it will take longer to receive your order, than it would take to order things overseas!
