Since when do customers matter?

<p>I am very disappointed in the service from your centurion branch. I ordered 12 wings expecting my normal mix of drumlets and winglets. Got home opened a box with 12 tiny winglets. I called and let them know but there was no manager available to take my call. I drove back to the store to return the inferior product and the manager refuses to do anything. I told him that I expect a refund if they can't give me what I paid for. He told me that they used gas and basting which costs money and he cannot do anything to resolve my concern. I was a regular customer but I am left with a bad taste in my mouth and will not be going back there in future</p>