Senhor Calistos Centurion bad service

I placed an order with Senhor Calistos here in Centurion telephonically. It was not my first time calling in to order, and my numbers haven't changed since they put me on their system 2 years ago when I began to order.

Today I order an hour and half ago. The guy firstly is speaking to people in the background while I'm giving my order. So he got the order wrong when repeating it back to me and missed most of the information I gave him. I had to give him my number twice because he kept losing it. So since he kept talking in the back he clearly missed the delivery address I gave him.

I called 30 minutes after order and asked how far my order is because the guy said 15-20 minutes. The lady that took my call then said, oh no, he will be there in 15 minutes. I wait another 30 minutes. An hour later I call again and the manager Derek says oh no sorry, the guy couldn't find the address that he was given and something about my number not registering.

So the number did not register after giving it over twice.

The manager says to me, he'll be here in 10 minutes. I call again 30 minutes later to check on my order. The manager tells me how this guy got my number wrong so at reception they were unable to call me. They couldn't give one of their employees who's on the system with numbers registered a call to let them know that he was here with my food. Derek was quite non-challant about the whole matter, because I guess people don't really order food because they need to eat. They just do it for the fun of it or because we are bored or something. I cancelled the order because I called at 2 p.m to put in a food order and at the time I knock off at 4 p.m it was still not here because the person that took my order didn't get my number after I said it more than once.

Just by the way, I'm a pregnant lady who last had breakfast at 9 a.m in the morning and couldn't have lunch because someone couldn't find a building that's 5 minutes away from their restaurant and didn't hear my numbers in between not listening to the order details.

Well done on delivering "great" service Derek...