At least they're NOT a ****!

Just Average. They are legit, which was a relief, but the process from filling out the online form to money in the bank took 11 days total. Granted, the majority of the delay was caused by their courier being so useless (The Courier Guy) and the inter bank transfer taking an extra day because they make payments so late in the afternoon. They did also offer 2k less than the online offer based on the condition, but i broke the seal for the iPhone at the shop for the cover and screenguard and the phone was only 3 months old, so I'm still unsure what "wear and tear they refer to". Still better than dealing with 400 ****mers on Facebook Marketplace or Gumtree though. The website also doesn't mention a drop off point in Cape Town, only JHB, but i was informed of the CT drop off when i was complaining about the courier to their whatsapp line. If id knows, I'd far rather have dropped the device off myself. If you are dropping off your device yourself and you bank with FNB, you will likely have an excellent experience with the company.