Disappointed with the service I have received thus far.

After searching online for a way to sell my S21, I stumbled upon "Sell Your Galaxy" and decided to check out their reviews before making a decision. Based on the positive feedback I read, I was impressed with how fast and efficient their service seemed to be. However, my personal experience has not been as smooth, which is why I'm giving them a low rating.

I submitted the form on Monday and my phone was picked up the next day. On Wednesday, I received confirmation that it had been received and was told it would go through inspection, with a promise of being contacted later that day. However, there was a delay and I was understanding of that. I was assured that my phone would be assessed as soon as possible the next day, but that didn't happen. Despite sending a few messages, I received no response until later that day, when I was informed that my phone would be checked within the next 24 hours.

While I understand that delays can occur, I was under the impression that the entire process would take only 48 hours. It's now Friday, and I'm left wondering why my phone is taking so long to be assessed. If there had been communication on Thursday morning, I would have been more understanding. It's frustrating that all the reviews I read were positive about the speed of the service, but my experience has been the opposite.