1 reviews | Active since Nov 2025
Deeply Disappointed – Unacceptable Delay and Poor Communication
Based on the glowing reviews and the promises on their website, I expected a smooth and fast transaction. They claim payouts are processed within 1–3 business days, yet I was told I’d only receive my funds the following Wednesday — a full week later. This delay started on a Wednesday, so it’s not just a few days late, it’s double the promised timeframe.
When I asked for clarity, I was told it’s because of Black Friday. But I’m also a paying customer — why should I be penalized for their promotions? It feels like some customers are prioritized while others are left waiting, and that’s simply not fair.
The worst part is that I urgently needed the funds to cover medical expenses for my 5-year-old son, who is suffering from an immune disorder. This delay has caused unnecessary stress during an already difficult time.
I expected better. I trusted this company based on their reputation, but my experience has been frustrating and disheartening. I hope they take this feedback seriously and improve how they treat all customers — especially those in urgent need.
Initially, I was frustrated due to a misunderstanding about the payment timeline. The website mentions payment within 1–3 working days from “acceptance,” but I wasn’t sure if that meant from when they received the device or when the quote was accepted. That caused some confusion on my side.
However, I want to acknowledge that the team went out of their way to assist me. They communicated clearly, explained the process, and even pushed to speed things up for me. I also appreciate that they took my feedback seriously and are looking into rewording the website to make things clearer for future customers.
This was my first time selling a device, but I’ve also purchased two refurbished phones from them this year — and both were as good as new. The prices were excellent, and I’ll never buy anywhere else again. There’s no need to break the bank for a brand-new device when their refurbished ones perform just as well for way less.
I highly recommend Sellyourgalaxy.co.za to the public. They’ve earned my trust through both their products and their service recovery.
Initially, I was frustrated due to a misunderstanding about the payment timeline. The website mentions payment within 1–3 working days from “acceptance,” but I wasn’t sure if that meant from when they received the device or when the quote was accepted. That caused some confusion on my side.
However, I want to acknowledge that the team went out of their way to assist me. They communicated clearly, explained the process, and even pushed to speed things up for me. I also appreciate that they took my feedback seriously and are looking into rewording the website to make things clearer for future customers.
This was my first time selling a device, but I’ve also purchased two refurbished phones from them this year — and both were as good as new. The prices were excellent, and I’ll never buy anywhere else again. There’s no need to break the bank for a brand-new device when their refurbished ones perform just as well for way less.
I highly recommend Sellyourgalaxy.co.za to the public. They’ve earned my trust through both their products and their service recovery.