1 reviews | Active since Jul 2015
Not paying back deposit in 10 Days
1. Made an offer to a property on 3rd August 2015<br> 2. Paid a big deposit of R400 000. 00 on the 3rd of August 2015<br> 3. After 30 days on the 2nd of September 2015 our offer was not accepted<br> 4. The contract stipulated that Sellmore Homes would refund my Deposit after 10 days after receiving the completed Withdrawal letter<br> 5. Did send in the withdrawal letter to correct e-mail address as stipulated on the form on the 3rd Sept 2015<br> 6. After no communication did send a follow up e-mail to them yesterday 10th September 2015<br> 7. Did not hear or receive any communication from Sellmore Homes from the 3rd of September up to today the 11th September 2015<br> 8. Now they only will pay back my deposit after another 10 Days - the 28th of September 2015.<br> 9. They now claim that additional documentation is needed and they will only act now on the request to pay back the Deposit after receiving the additional documentation<br> 10. Nowhere on the withdrawal letter it states that my ID or proof of bank details to be sent with the withdrawal letter<br> 11. If I had known that I would have sent it immediately as requested<br> 12. They requested the additional documentation this morning and with a few minutes I did forwa
You are not our client. But please forward this onto your life partner.
Ive just read the email sent by us on 27/08 where our staff member clearly stated that proof of id and proof of bank account were requried. In fact, its the 2nd sentence of the the exact same email where the return form was supp**** to you. Which you completed, and sent to us on 03/09...............................
Deposits are not held in our account, and we are not able to have monies paid out without supplying the correct supporting documentation. This is for your protection.
After several requsts from us, outstanding supporting documents were only received on Friday 11/09. (Same date as this complaint).
Moving forward, before 10 working days from the date we received the completed return, with supporting documents, Friday 11/09, your deposit will be returned. I believe this is on the 28/09.
You are not our client. But please forward this onto your life partner.
Ive just read the email sent by us on 27/08 where our staff member clearly stated that proof of id and proof of bank account were requried. In fact, its the 2nd sentence of the the exact same email where the return form was supp**** to you. Which you completed, and sent to us on 03/09...............................
Deposits are not held in our account, and we are not able to have monies paid out without supplying the correct supporting documentation. This is for your protection.
After several requsts from us, outstanding supporting documents were only received on Friday 11/09. (Same date as this complaint).
Moving forward, before 10 working days from the date we received the completed return, with supporting documents, Friday 11/09, your deposit will be returned. I believe this is on the 28/09.