Wrong specifications phone delivered. Given sales support number ***) not connecting. My old sim disabled. Can't get help.

<p>I received a Huawei Y5II Smart Phone this morning that was recently sold to me by your consultant [Sakeena] and I just checked it to verify the specs but they are different from the ones sold to me. I am very disappointed because we specifically went through the phone specs together, and the consultant {Sakeena] even asked to confirm with the supervisor when I asked if she was sure about the 16GB storage (I was looking at specifications on the website and it stated 1GB RAM and 8GB Storage for the 3G model). She also told me that the phone comes with 2G RAM. The phone that I received has only got 8GB internal storage and 1GB RAM.</p> <p>I was either sent the wrong phone i.e. 3G model instead of 4G or I was given the wrong information. I specifically asked for confirmation of the specifications because I needed a phone with minimum 2GB RAM and 16GB storage, but disappointedly, the phone sold to me does not meet my minimum requirements.</p> <p>Kindly rectify this.</p> <p>I am also disappointed because I mentioned the incident with my prior contract where my number was not ported as was promised and I am still stuck with more sim cards that I need as this was never rectified .</p> <p>Also disappointing is the fact that I phoned the number [ ********** 500] that was given to me for after sales support several times and I chose all 3 options, but every single time the line got cut off while I was still holding, and I mentioned to the consultant that I remember not being able to go through to the sales support number and that I was not happy with Sell direct's after sales support, and she apologised and gave me this number to call if I have any problem. I just did and the same thing is happening.</p> <p> </p> <p>I subsequently sent an email but I still haven't received any acknowledgement or any reply of any sort. I am stuck with a phone that has different specs from what was sold to me, my old sim has been disabled and when I eventually managed to get hold of an agent via the number that they used to call me ( ********** 499), the agent said she logged a dispute and I must do a sim swap to get my old phone working again. She couldn't tell me if I could use the new sim card that Selldirect sent to me or not. She was also reluctant to put me through the processing department so I could ask them if I could use the new sim card; she was also reluctant to put me through her supervisor so I could raise an issue (she eventually put me on hold when I asked her if she was refusing to let me speak to her supervisor). I can't do banking as I need a working phone for that, this is a serious inconvenience that needs to be sorted urgently but there seems to be no sense of urgency from Selldirect side. I am loosing valuable productive time typing this message. I was on the phone for 50min and more than 20min of that time was spent holding for a supervisor who never answered my call. I really feel like Selldirect only cares about having clients get into a contract and once they have achieved that they don't care anymore.</p>