AW
Arno W
1 reviews | Active since Mar 2020
02 May 2020, 11:46
Wrong Contract! Wrong Number !! Still being charged for the phone !!
Sell Direct contacted us for an upgrade for my Telkom account, we were given the wrong upgrade and on the incorrect number, we gave back the phone on th 20th of March and we are still being charged for the phone, Telkom debited my account for the phone end of March and again this month my account is being charged for the phone!!! Please assist!!
Helpful (0)
Replies (3)0
Replies (3)
Selldirect's replyOfficial
11 May 2020, 13:44 Thank you for advising us of your query.
We can confirm that the unit was collected and successfully returned to our warehouse. We sent a request to Telkom to have the line ceased and any monies collected credited back to your account. We are currently awaiting feedback regarding the two requests but we have sent another escalation requesting urgent feedback.
You can expect a call back to advise on a case number for your query.
Please accept our sincerest apologies for the delay in feedback.
Kind Regards,
SDM Team
We can confirm that the unit was collected and successfully returned to our warehouse. We sent a request to Telkom to have the line ceased and any monies collected credited back to your account. We are currently awaiting feedback regarding the two requests but we have sent another escalation requesting urgent feedback.
You can expect a call back to advise on a case number for your query.
Please accept our sincerest apologies for the delay in feedback.
Kind Regards,
SDM Team
Selldirect's reply11 May 2020, 13:44
Official
Thank you for advising us of your query.
We can confirm that the unit was collected and successfully returned to our warehouse. We sent a request to Telkom to have the line ceased and any monies collected credited back to your account. We are currently awaiting feedback regarding the two requests but we have sent another escalation requesting urgent feedback.
You can expect a call back to advise on a case number for your query.
Please accept our sincerest apologies for the delay in feedback.
Kind Regards,
SDM Team
We can confirm that the unit was collected and successfully returned to our warehouse. We sent a request to Telkom to have the line ceased and any monies collected credited back to your account. We are currently awaiting feedback regarding the two requests but we have sent another escalation requesting urgent feedback.
You can expect a call back to advise on a case number for your query.
Please accept our sincerest apologies for the delay in feedback.
Kind Regards,
SDM Team
AW
Arno W's updateReviewer Update
19 May 2020, 12:18 Morning
Thank you for the reply.
Please take note i still have not received a call back and the end of the month is near and Telkom will be deducting the amount again.
Please assist ASAP.
Regards.
Thank you for the reply.
Please take note i still have not received a call back and the end of the month is near and Telkom will be deducting the amount again.
Please assist ASAP.
Regards.
AW
Arno W's update19 May 2020, 12:18
Reviewer Update
Morning
Thank you for the reply.
Please take note i still have not received a call back and the end of the month is near and Telkom will be deducting the amount again.
Please assist ASAP.
Regards.
Thank you for the reply.
Please take note i still have not received a call back and the end of the month is near and Telkom will be deducting the amount again.
Please assist ASAP.
Regards.
AW
Arno W's updateReviewer Update
28 May 2020, 09:24 Morning
Thank you for the reply.
Please take note i still have not received a call back and the end of the month is near and Telkom will be deducting the amount again.
Please assist ASAP.
Regards.A
Thank you for the reply.
Please take note i still have not received a call back and the end of the month is near and Telkom will be deducting the amount again.
Please assist ASAP.
Regards.A
AW
Arno W's update28 May 2020, 09:24
Reviewer Update
Morning
Thank you for the reply.
Please take note i still have not received a call back and the end of the month is near and Telkom will be deducting the amount again.
Please assist ASAP.
Regards.A
Thank you for the reply.
Please take note i still have not received a call back and the end of the month is near and Telkom will be deducting the amount again.
Please assist ASAP.
Regards.A