1 reviews | Active since Jun 2015
worst service ever
I bought a LtE router, they took forever to activate after I tried calling for 4 days, they eventually did activate after my numerous emails I found that the device was faulty not taking in the sim card I called selldirect line they never answer I finally got an email from Shafiek he called me and tried to trouble shoot then said I should email him back to say what the error message was. I never heard from him after 2 days I called back on the number stated on Shafiek email explained my problem again they said I should call telkom to trouble shoot I did telkom said device is faulty and I should call sell direct since I communicated this with them within 7 days. I called sell direct again I I tried all lines then the lady says she will put me through to the manager. the same lady comes back on and says since telkom referred me back to them it becomes a dispute and the manager will call me back. He/she never did. I called telkom after 2 days and explained my problem they told me to take it to a telkom store I did. They said since I bought it from sell direct they can only send it forepairs.I'm paying for a broken device! I have the email but no one tocomplaintoo.Callcentreisanghtmare
Thank you for taking the time to notify us of your query.
Apologies for any inconvenience that this misunderstanding has caused you.
As per our internal system, the device was delivered to you on the 19th, we struggled to get a hold of you for verbal activation up until the 25th of May. Once contact was made, we were able to process your activation onto the network on the same day.
On the 28th, you called in to report that you were getting an error message each time you inserted the sim card in the device. The consultant that spoke to you referred you to customer care for a manual network search as Telkom's system confirmed your line was active.
You called back on June 1st to report that you had taken the device back to a Telkom store and they were unable to assist because the device was purchased through SDM.
Your query was at the time escalated with our internal Disputes department and an investigation was launched. Based on this time line, when we finally got a hold of you for activation you were on your last day of the 7 day OBF period. As such, the only remedy we can offer you is a repair.A consultant will contact you shortly to assist in this regard.
Regards,
SDM
Best regards,
Thank you for taking the time to notify us of your query.
Apologies for any inconvenience that this misunderstanding has caused you.
As per our internal system, the device was delivered to you on the 19th, we struggled to get a hold of you for verbal activation up until the 25th of May. Once contact was made, we were able to process your activation onto the network on the same day.
On the 28th, you called in to report that you were getting an error message each time you inserted the sim card in the device. The consultant that spoke to you referred you to customer care for a manual network search as Telkom's system confirmed your line was active.
You called back on June 1st to report that you had taken the device back to a Telkom store and they were unable to assist because the device was purchased through SDM.
Your query was at the time escalated with our internal Disputes department and an investigation was launched. Based on this time line, when we finally got a hold of you for activation you were on your last day of the 7 day OBF period. As such, the only remedy we can offer you is a repair.A consultant will contact you shortly to assist in this regard.
Regards,
SDM
Best regards,