1 reviews | Active since Mar 2018
WORST AFTER SALE SERVICE
I was called by one of their agents, on behalf of Telkom mobile. It was such a great experience, respectful and very friendly. He made some mistakes, but I overlooked it. He said he was an employee of Telekom, which was a lie. The way he treated me, made me forgave him. The follow up communication was also very polite and respectful. This up to the point where I received a call from another agent , on Friday 20 March 2020, confirming the delivery. I'm sorry, but I was so upset, that I missed the name. It sounded like an Arabic name. No disrespect to any body from that community. She called and started to take to like we are old friends. I reminded her the we never met and she should adres me in a respectful way, but she just kept going. I politely ended the call. Just to get another call from her, the same scenario. I stopped her in her tracts, but she just wanted to put her point across. I did the same and asked her to let someone else, who knows how to talk to people older than they, calls me and she never did it. Still waiting on the other person to call me. This is disgraceful for a telemarketing company, to have staff members so disrespectful towards their clients. This is also a slap in the face of the community her name suggests, she comes from. In over the 60 years of me being on this earth, respect towards their elders have always been very high,within that community. What this lady has done is great for this company. I, publicly revoke all the rights that Telkom might have in using my personal details, for promotional purposes and giving it to a third party for any reason. In the event that any representative of Cell Direct calls me in future, for sales or any promotion, will be seen as harassment and invasion of privacy. It will be dealt with according to my constutional rights,and the consumer protection act.
We are displeased to hear of your encounter, we have thusly launched an investigation into what transpired. You can expect a call from our Resolutions consultant to assist further.
Please accept our sincerest apologies for any inconvenience caused.
Kind Regards,
SDM Team
We are displeased to hear of your encounter, we have thusly launched an investigation into what transpired. You can expect a call from our Resolutions consultant to assist further.
Please accept our sincerest apologies for any inconvenience caused.
Kind Regards,
SDM Team
