What I was sold, I did not get

Item: Selldirect
Rating: 1
Author: Afrika M

I was sold a Telkom data package that includes router and 11gb (10gb, 500mb all networks +500mb night surfer) last month. Unfortunately from the day of activation only 500mb was available and due to not being aware i overspend on my account with the thought i had 10GB data available. I have tried calling Selldirect or Telkom and todate i have had no luck. If Telkom was to business properly, it must get rid of this selldirect. Before i go to Ombudsman, can somebody guide me on how to formal report this matter to Telkom.

Helpful (0)

Replies (2)

Selldirect's replyOfficial

29 Jun 2018, 08:29

Thank you for informing us of your query.

The package you are active on comes with promo-data which does not reflect on a balance check, please download the Telkom app to see a full break down of your benefits including your promo data. You will also be able to manage your spend limit and view your bill as soon as its prepared.

Kind Regards,

SDM Team

Selldirect's reply29 Jun 2018, 08:29

Official

Thank you for informing us of your query.

Kind Regards,

SDM Team

Afrika M's updateReviewer Update

29 Jun 2018, 08:57

I have the app, see below data balance. No 10 GB, except for the WIFI data unlimited, which was not the agreement. I was promised 10GB where there is telkom coverage and where there is no coverage all network data will be applicable. Please explain where i missed the call from your agent. Included All Networks Data GPRS: 500 MB remaining Expires on Sun Jul 01 2018 Included Telkom Mobile Night Surfer Data GPRS: 500 MB remaining Expires on Sun Jul 01 2018 Wi-Fi Data Unlimited Speed WLAN: 10240 MB remaining Expires on Sun Jul 01 2018

Afrika M's update29 Jun 2018, 08:57

Reviewer Update