Very poor service for a new contract /client

I was contacted by one of your sales repesentatives. She explained a cellcontract to me and i agreed to do my phone up grade contract with Selldirect. Delivery was promised in 48hours. A few days later a different consultant called offering an additional package for a router and data, that sounded as if it would be added additional to the phone contract I had already agreed to this as well.

On Monday 18 Dec, they delivered the router , with a simcard, with NO details as to what data package / contract I was agreeing to. I was concered as I assumed the new phone is would be delivered long before the router as I had agreed to the phone package first. I did not open the device box or simcard and tried to contact your call cenrre.

On Wednesday20 Dec 8.22 AM I was able to speak to someone. She confirmed, that there was an error, the phone should have been shipped first and there was no order for the phone yet. She said she would correct it and will send details of the packages /contracts .

It is now 22 Dec I have tried to call your call centre yesterday and today again, no one answers and the phone gets put down, before one can speak to an consultant (on all 3 options 1-3).

I am very unhappy and dissatisfied with your service.

Please contact me on ********** 511

Mr J Botes