PP
Pieter P

1 reviews | Active since Jun 2010

07 Dec 2015, 17:15

Useless Company

It seems like you need training in answering phones, one of the basics my three year old can do without a glitch. This is not the first time I have been complaining about you useless, pathetic service. You phone lines hardly ever work, nor are they answered. To be honest, you should not have the right to exist.<br> <br> I have now tried to press 1, 2 and 3 after phoning *** and after pressing the button, the line just cuts off. I see you have other complaints about you not answering your phones and those you have blamed on an increase in call volume, well wake up and smell the coffee, that is your problem not mine. my contract is almost up for an upgrade and you have been experiencing poor phone answering skills since day one, so do not lie to your customers about high call volumes, it is about as lame as \the cheque is in the mail".<br> <br> I need you to contact me immediately."""

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Replies (1)
Selldirect
Selldirect's reply08 Dec 2015, 08:56
Official
Hello Metco,

Thank you for notifying us of your query.

We have escalated with the Renewals department, you can expect a call shortly to assist.

Please accept our sincerest apologies for being difficult to reach, we are in the process of resolving the issue.

Regards,
SDM Team