WB
Wallace B

1 reviews | Active since Feb 2015

25 Feb 2015, 14:47

Upgrade without agreement

I have been called twice in the past week by Selldirect sales personnel to inform me that my current contract with 8ta will expire.<br> <br> The phones on offer did not suit me and since Selldirect do not have stock of the phones that I do want, I said I will wait until they can offer me an attractive phone.<br> <br> Two days after the second call a courier company rocks up at my door, make me sign for a parcel and depart.<br> <br> I have received a Samsung Galaxy Pocket Neo (acording to the papers), without agreeing to it, nor agreeing to upgrade/renew my contract with 8ta.<br> <br> Please arrange for collection of this unit. It is still sealed in the courier bag.<br> <br> I will wait until 8ta or somebody offer me a phone that is usable.<br>

0
Replies (1)
Selldirect
Selldirect's reply28 Feb 2015, 10:09
Official
Hello WallaceB,

Thank You for bringing this to our attention.

Please accept our sincerest apologies for all inconvenienced caused.

We are currently investigating order , rest assured we will follow the necessary disciplinary procedures.

One of our consultants will contact you shortly to arrange collection of the unit.

Kind Regards
Selldirect Team

Best regards,