FE
Fransisco E
1 reviews | Active since Jul 2015
03 Jul 2017, 09:55
Upgrade went wrong
<p>I upgraded my contract using Selldirect as I really thought it would be easier this time. I received my mobile device and sim card. Upon inserting the sim card I found that it is not working. My service provider informed me that I have not yet been upgraded and that Selldirect has given me a new contract. I was told to contact Selldirect to change it from new to upgrade but NO ANSWER via the telephone and also NO EMAILS. </p> <p>Can someone urgently assist me?</p>
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Replies (4)
Selldirect's replyOfficial
03 Jul 2017, 10:46Thank you for advising us of your query.
We have looked into your application and can confirm that the renewal was processed on 22.06.17, however it appears there are pending orders under your profile which are blocking are request to renew. We have escalated the error with Telkom, they need to remove the pending orders so we may process.
You can expect a call back during the course of the day to advise further.
Please accept our sincerest apologies for any frustration this error might have caused you.
Kind Regards,
SDM Team
Best regards,
Selldirect's reply03 Jul 2017, 10:46
Official
Thank you for advising us of your query.
We have looked into your application and can confirm that the renewal was processed on 22.06.17, however it appears there are pending orders under your profile which are blocking are request to renew. We have escalated the error with Telkom, they need to remove the pending orders so we may process.
You can expect a call back during the course of the day to advise further.
Please accept our sincerest apologies for any frustration this error might have caused you.
Kind Regards,
SDM Team
Best regards,
Selldirect's replyOfficial
03 Jul 2017, 11:40We are pleased to confirm that your query has now been resolved and your line was successfully renewed.
Once again please accept our sincerest apologies for the error.
Kind Regards,
SDM Team
Best regards,
Selldirect's reply03 Jul 2017, 11:40
Official
We are pleased to confirm that your query has now been resolved and your line was successfully renewed.
Once again please accept our sincerest apologies for the error.
Kind Regards,
SDM Team
Best regards,
FE
Fransisco E's updateReviewer Update
03 Jul 2017, 11:44Thank you Michael Meyer for resolving my query fast and efficiently.
FE
Fransisco E's update03 Jul 2017, 11:44
Reviewer Update
Thank you Michael Meyer for resolving my query fast and efficiently.
FE
Fransisco E's updateReviewer Update
03 Jul 2017, 11:45changing rating
FE
Fransisco E's update03 Jul 2017, 11:45
Reviewer Update
changing rating