Unresolved Issue

I received a call from Selldirect telephone number *** whereby we agreed on a Huawei T5 mediapad. I requested the 32 Gb and received a 16 Gb tablet. I requested the callrecord and listened to it and it was very clear that it was agreed upon as the 32 Gb. I lodged quite a few enquiries after Randall Muller sent me the call record and wanted to know what was the next step with regards to the possible returning of the tablet. I even called and the call centre indicated that as there is a dispute Randall will get back to me the agent couldn't indicate whether I was supposed to send back the tablet. I am past my cooling off period now and still no outcome. The 16 gb tablet is too small for my needs that is why I asked for the options on the different tablets and decided on the 32 GB. I would like feedback as soon as possible. In the meantime my sim has been activated after they indicated it can not be activated before the dispute has not been resolved. It is not resolved and I also suddenly received my first prorata bill. Nice to sent a bill and want your money but you can not attend to request for feedback and resolution of the dispute. But sceptical to ever make use of Selldirect as "marketers" for Telkom.