Unhappy with delivery of cell phones

I received a call from an operator on Tuesday 13 October 2015 offering to upgrade my Telkom cell phone contracts. I accepted the upgrades for two Samsung S6 Telkom contracts. <br> <br> Only 1 phone was delivered (the operator said my phones will be delivered within 4 Working days) on Tuesday 22 October 2015. When I phoned to enquire why only 1 phone had been delivered I was told that 1 contract was captured on 13 October 2015, and the other contract on 16 October 2015. I am struggling to understand why they were not captured on the same day and why they were not delivered together as I upgraded them together at the same time with the same phone call.<br> <br> This has now caused an issue with the delivery address as I am not at work 23, 26, and 27 October when I am told it could be delivered (also noting I was told delivery would be within 4 working days) and I am not prepared to pay for any courier costs that will be incurred due to failure to sign/collect the cell phone as I feel they should have been delivered together. It is also unacceptable that I have to wait an extra 3 days for my phone due to poor administration on your part.<br> <br> Hope an action plan for the delivery will be happen urgently!