Unfairness

Hi,

Regarding the below response, please send the voice recordings because I was never told that the refund will be done on the 31st of July 2018, also I never received follow up calls, I had to email Selldirect and Telkom about this query and Telkom was responding and directing me back to you(Selldirect); so please don`t act as if you have followed protocol, you failed in doing what you were supposed to do, also the reason why I log the complaint on Hello Peter is because you don`t respond to emails, very poor services........

Unfair Business Practise Hi, I`ve sent to below email to you on the 17/07/2018 and after that more emails and you never came back to me,

Please rectify your mess,

From: rosemary jacobs ********** Date: Tue, Jul 17, 2018 at 4:28 AM Subject: Rosemary Jacobs - ********** 210089(Unauthorized deduction) To: **********

Good Day,

Regarding the above matter,

I would like to know why did a debit order of R90.00 go off my bank account without any notification or information regarding it,

Sell direct can you please explain why did you deduct money from my bank account,

Will wait to hear from you,

Rosemary

Official business reply Thank you for advising us of your query.

We have investigated and can confirm that the fee deducted was an admin fee that you were advised of at point of sale on the 26th of June. You received a follow up call from our confirmations department to confirm you agreed to the package and that all your details were correct, during this call you requested for the admin fee to be deducted on the 27th of June.

Your application was consequently declined during the credit vetting check, an sms was sent to 083...to confirm your applications status. You received a follow up call regarding the email you sent on the 17th during which you expressed your desire to be refunded for the R90 admin fee and you were advised this would be done automatically on the 31st of July.

Kind Regards,

SDM Team