********* service

In October 2020 Sell direct called me in connection with my Wifi upgrade. At the time I was on a capped line and due to covid I needed to update to a better line. I asked if I can upgrade to the add I saw which was a 20Mbps uncapped line at R849. The deal was successful and everything seemed good.

A few weeks ago I started experiencing some challenges with my line. I then called Telkom customer care line asked a few questions and then the consultant informed me that it is a 10Mbps line and not 20Mbps. I requested for the recording for when I upgraded to the uncapped line and clearly one can hear us conclude the deal on the 20Mbps line at R849. I've been paying R849 for 5months thinking I have a 20Mbps line but instead receiving 10Mbps.

After I received the correct recording I haven't heard back from Sell direct or Telkom and I will be forced to take further actions against both service providers