Unable to use Sim card

I took a 2 year contract with SDM. I told them that the I want my other number the 084 to receive the data and minutes etc. The agent said she will make notes of it and when I get the phone I will get the benefits on the 084 number. My phone was received between the 20th and 22nd Oct. I have been trying to call SDM numerous times last week and this week until I got through today and spoke to a consultant which told me that the Sim card was activated but not on the 084 number but another number. She told me that she will send the mail through to the processing department but can't give me a turnaround time as it is another division. 1. Can the issue be resolved ASAP as I have a phone but can't use it. I might as well not have it. 2. My question is, am I liable for the pro rata fees from when the Sim card was apparently activated even though I havent been able to use the services or from the time I am able to make use of the services?