NZ
Nomalungelo Z
1 reviews | Active since Jul 2013
07 Jan 2020, 16:35
UGLY SERVICE
I called in at Selldirect today due to an issue i had with billing from Telkom. Selldirect sold me a Telkom router. Due to the incorrect information captured, my email address was wrong, hence I have never received a statement. My debit date as well was wrong, i said 26, they captured 25 which created problems for me.
I have penalties hanging over me now due to a single debit order that bounced. I would like a recording of the sale so I can send to Telkom to fix the issue and dispute the penalties.
I spoke to a lady called Teslima, she was rude and arrogant and I refused to take that tone from her, which led to this review.
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Replies (1)Selldirect's replyOfficial
07 Jan 2020, 16:47Thank you for advising us of your query.
Your request has been logged with our resolutions team, once the call recordings are sourced you can expect a call back to provide you with feedback.
kind regards,
SDM Team
Your request has been logged with our resolutions team, once the call recordings are sourced you can expect a call back to provide you with feedback.
kind regards,
SDM Team
Selldirect's reply07 Jan 2020, 16:47
Official
Thank you for advising us of your query.
Your request has been logged with our resolutions team, once the call recordings are sourced you can expect a call back to provide you with feedback.
kind regards,
SDM Team
Your request has been logged with our resolutions team, once the call recordings are sourced you can expect a call back to provide you with feedback.
kind regards,
SDM Team
