NZ
Nomalungelo Z

1 reviews | Active since Jul 2013

07 Jan 2020, 16:35

UGLY SERVICE

I called in at Selldirect today due to an issue i had with billing from Telkom. Selldirect sold me a Telkom router. Due to the incorrect information captured, my email address was wrong, hence I have never received a statement. My debit date as well was wrong, i said 26, they captured 25 which created problems for me.

I have penalties hanging over me now due to a single debit order that bounced. I would like a recording of the sale so I can send to Telkom to fix the issue and dispute the penalties.

I spoke to a lady called Teslima, she was rude and arrogant and I refused to take that tone from her, which led to this review.

0
Replies (1)
Selldirect
Selldirect's reply07 Jan 2020, 16:47
Official
Thank you for advising us of your query.

Your request has been logged with our resolutions team, once the call recordings are sourced you can expect a call back to provide you with feedback.

kind regards,
SDM Team